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Complete this form and we'll give you more information & pricing on our Outsource Services.

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How many commercial motor vehicle drivers does your company employ? 
Submit a compliance question, goal, or challenge:
 
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"I just wanted to thank you for your time that you dedicated to Container Life Cycle Management for preparation of their DOT audit. We passed with flying colors and were complimented by the auditor on how organized we were and how complete our files were. When we mentioned that we work with J. J. Keller on a lot of our compliance, she said that we were in good hands as well."

Adam Galliers
Manager, Fleet Logistics
Greif, Inc.
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DOT Drug & Alcohol Program Management Service FAQs

  1. What if my company doesn't have a drug and alcohol testing policy?

    J. J. Keller will help you develop a DOT or non-regulated driver policy specifically for your company as needed.

  2. Who will have access to the web site (www.kellerservices.com) for viewing information?

    Your company identifies who should have access to information based on job function and responsibility. Security measures include incryption of data and password protected access.

  3. Will I need to be in contact with the labs and clinics?

    No. J. J. Keller manages the communication with clinics and labs on your behalf.

  4. When I call J. J. Keller regarding my account, who will be my contact?

    You will be assigned a dedicated account representative with a knowledgeable backup support team.

  5. Will I receive separate invoices from J. J. Keller, the clinics, and the labs?

    No. You will receive one detailed invoice from J. J. Keller with summaries for each service provided.

  6. How will I know when a driver/employee needs to be randomly tested?

    J. J. Keller notifies the client with a traceable mail letter to the designated company contact, and follows up with a phone call to answer any questions.

  7. What types of tests does J. J. Keller offer?

    J. J. Keller offers random selection, reasonable suspicion, post-accident, return-to-duty, and pre-employment testing.

  8. What is the turnaround time for test results?

    Industry leading turnaround: 97% of tests are returned and posted on www.kellerservices.com within 48 hours.

  9. If I have a regulatory question, can I speak with a consultant?

    Absolutely. J. J. Keller consultants and advisors are available via phone or e-mail to answer your regulatory questions.

  10. How many collection sites does J. J. Keller offer?

    J. J. Keller works with over 10,000 clinics nationwide. If you prefer a clinic that is not a current partner, J. J. Keller will add that clinic to our network at no charge.

  11. Is my company responsible for managing the correct testing forms?

    J. J. Keller helps ensure that required forms are utilized, including chain-of-custody forms.

  12. What happens after I sign the agreement to work with J. J. Keller?

    A client implementation specialist will work with you and your key staff to implement the drug and alcohol testing process at your company. We’ll guide you every step of the way.

  13. What happens if my company is selected for a DOT audit?

    J. J. Keller prepares your files for the audit and works closely with you throughout the process. Our goal is to help you easily pass the audit.

  14. How do small companies meet random selection requirements?

    J. J. Keller offers a consortium for small companies. Drivers are entered into a random selection pool and selected based on DOT requirements.